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We gladly accept returns within 30 days of purchase. Please start your return here: START A RETURN

EMAIL #1: Once you place your order, you will receive an email confirmation.

EMAIL #2: Once your order has been fulfilled, you will receive another email containing a tracking number.

Upon clicking on the tracking number, if you see “label created, not yet in system,” this means your package is still in the fulfillment process.

EMAIL #3: Once your package is fulfilled and is scanned in by the mail carrier, you will receive another email and the tracking information will begin to update.

Please keep your tracking number handy. As your package moves towards its destination, the tracking information will continue updating automatically.

*Please check your spam/junk folders if you do not see these emails in your normal inbox!

All Hampton Sun orders ship out with FedEx. Orders are fulfilled Monday - Friday. Orders placed will typically ship out within 24 hours.

Once you place your order, you will receive an email confirmation. Once your order has been fulfilled, you will receive a second email containing a FedEx tracking number. For updates, please check the tracking number assigned to your order.

Orders of $50+ automatically qualify for free shipping.

You may access your subscription settings here.

In an effort to fulfill and ship all orders out as quickly as possible, shipping address changes / other changes cannot be made to an order after it is placed. Please ensure all details are correct before submitting your order. 

Detailed descriptions, FAQs, ingredient lists, and more can be found on each product page on our website.

Have a question about how to apply our Sunless Tanning Mist? We recommend watching our "HOW-TO" video, which can be found on the Sunless Tanning mist product page (also linked here)

Please ensure you are entering the code correctly. If your code is not working, please reach out to team@hamptonsun.com so a member of our team can assist.

First, please check the tracking number assigned to your order. You can find the tracking number in your order fulfillment confirmation email.

(If you do not see this email in your inbox, please check your spam/junk folders)

Please make sure to check all surrounding areas carefully for your package. If the tracking information states your order was delivered, but you are not seeing it, we kindly ask you to wait 2-3 business days before considering it lost or stolen.

At times, mail carriers may mark a package as delivered before it's actually been delivered. 99% of the time, the package shows up within the next two business days.

If your package still has not shown up after 3 business days, please reach out to team@hamptonsun.com so we can assist.

If your tracking information states that your package is being "returned to sender" we will automatically refund the order once we receive and process it. If you wish to place your order again, please ensure all of your shipping information is entered correctly before submitting.

We sincerely apologize for this inconvenience! Please reach out to us at team@hamptonsun.com with your order number and the name(s) of the missing product(s) and we will promptly place a replacement order for you. To expedite the process, please make sure to provide the above details in your email to us.

We sincerely apologize for this inconvenience and look forward to promptly making things right for you. Please reach out to us at team@hamptonsun.com with your order number and the name of the damaged item(s) and we will take care of the rest!

As soon as an out of stock item comes back in stock, we always send an email memo out to our Beach Club newsletter subscribers. To stay in the know, please ensure you're signed up for The Beach Club!

To sign up for The Beach Club, please scroll down to the bottom of any page on our website and enter your email in the sign up bar (located in the bottom right of the footer).