Sustainability
At Hampton Sun, we believe in creating premium sun and skin care products that not only protect your skin but also respect our planet. Our commitment to sustainability is reflected in various aspects of our brand, detailed below.
RECYCLABLE PACKAGING
Our packaging is designed with sustainability in mind, utilizing recyclable materials to reduce waste and promote a circular economy.
BAG-ON-VALVE TECHNOLOGY
Our Continuous Mist formulas use Bag-On-Valve technology, which uses compressed air instead of propellant. B.O.V. packaging is 100% recyclable and stands as the #1 most environmentally friendly spray packaging option available today.
REEF-FRIENDLY
The absence of Oxybenzone and Octinoxate from our sunscreens addresses two of the most cited concerns regarding sunscreen chemicals' potential harm to coral reefs. As this landscape evolves, we are committed to continuing to evolve with it.
SOLSTICE TECHNOLOGY
Our mineral mists utilize Solstice Technology. The production processes involved in Solstice Technology are optimized for energy efficiency. This means lower energy consumption during manufacturing, which reduces the carbon footprint of our products.
SUSTAINABLE SOURCING
We source our ingredients responsibly, supporting sustainable farming practices and fair trade principles.
ECO-FRIENDLY INGREDIENTS
We prioritize using natural and environmentally-friendly ingredients in our formulations, ensuring minimal impact on the ecosystem.
CRUELTY-FREE
Hampton Sun products are never tested on animals, aligning with our commitment to ethical and sustainable skin care.
FREQUENTLY ASKED QUESTIONS
HOW DO I START A RETURN?
We gladly accept returns within 30 days of purchase. Please start your return here: START A RETURN
WHERE IS MY ORDER / WHAT IS THE STATUS OF MY ORDER?
EMAIL #1: Once you place your order, you will receive an email confirmation.
EMAIL #2: Once your order has been fulfilled, you will receive another email containing a tracking number.
Upon clicking on the tracking number, if you see “label created, not yet in system,” this means your package is still in the fulfillment process.
EMAIL #3: Once your package is fulfilled and is scanned in by the mail carrier, you will receive another email and the tracking information will begin to update.
Please keep your tracking number handy. As your package moves towards its destination, the tracking information will continue updating automatically.
*Please check your spam/junk folders if you do not see these emails in your normal inbox!
WHAT IS YOUR SHIPPING POLICY?
All Hampton Sun orders ship out with FedEx. Orders are fulfilled Monday - Friday. Orders placed will typically ship out within 24 hours.
Once you place your order, you will receive an email confirmation. Once your order has been fulfilled, you will receive a second email containing a FedEx tracking number. For updates, please check the tracking number assigned to your order.
Orders of $50+ automatically qualify for free shipping.
HOW DO I CANCEL / CHANGE MY SUBSCRIPTION?
You may access your subscription settings here.
CAN I CHANGE SOMETHING ON MY ORDER AFTER IT'S BEEN PLACED?
In an effort to fulfill and ship all orders out as quickly as possible, shipping address changes / other changes cannot be made to an order after it is placed. Please ensure all details are correct before submitting your order.
I HAVE A PRODUCT-SPECIFIC QUESTION
Detailed descriptions, FAQs, ingredient lists, and more can be found on each product page on our website.
Have a question about how to apply our Sunless Tanning Mist? We recommend watching our "HOW-TO" video, which can be found on the Sunless Tanning mist product page (also linked here)
MY DISCOUNT CODE IS NOT WORKING
Please ensure you are entering the code correctly. If your code is not working, please reach out to team@hamptonsun.com so a member of our team can assist.
I RECEIVED AN "ORDER DELIVERED" EMAIL, BUT MY PACKAGE IS NOT HERE
First, please check the tracking number assigned to your order. You can find the tracking number in your order fulfillment confirmation email.
(If you do not see this email in your inbox, please check your spam/junk folders)
Please make sure to check all surrounding areas carefully for your package. If the tracking information states your order was delivered, but you are not seeing it, we kindly ask you to wait 2-3 business days before considering it lost or stolen.
At times, mail carriers may mark a package as delivered before it's actually been delivered. 99% of the time, the package shows up within the next two business days.
If your package still has not shown up after 3 business days, please reach out to team@hamptonsun.com so we can assist.
MY PACKAGE WAS "RETURNED TO SENDER"
If your tracking information states that your package is being "returned to sender" we will automatically refund the order once we receive and process it. If you wish to place your order again, please ensure all of your shipping information is entered correctly before submitting.
THERE ARE ITEMS MISSING IN MY ORDER
We sincerely apologize for this inconvenience! Please reach out to us at team@hamptonsun.com with your order number and the name(s) of the missing product(s) and we will promptly place a replacement order for you. To expedite the process, please make sure to provide the above details in your email to us.
I RECEIVED DAMAGED ITEM(S) IN MY ORDER
We sincerely apologize for this inconvenience and look forward to promptly making things right for you. Please reach out to us at team@hamptonsun.com with your order number and the name of the damaged item(s) and we will take care of the rest!
HOW CAN I KNOW WHEN A PRODUCT IS BACK IN STOCK?
As soon as an out of stock item comes back in stock, we always send an email memo out to our Beach Club newsletter subscribers. To stay in the know, please ensure you're signed up for The Beach Club!
To sign up for The Beach Club, please scroll down to the bottom of any page on our website and enter your email in the sign up bar (located in the bottom right of the footer).