Hampton Sun is dedicated to bringing you the best in sun care. If you are not satisfied with a product for any reason, you may request a return or exchange of the item within 30 days of the purchase date. We do not accept returns after 30 days. If your return request is approved, a prepaid return label will be sent to your inbox. Once our team receives and inspects your return, a refund will be processed. Please note that any original shipping charges, if applicable, are non-refundable.

To start a return, simply click HERE to view your orders and follow the prompt to complete your return request.

At this time, we are unable to update the address on an order after it has been placed. In the event that your order is returned to us, we are happy to send a replacement or provide a refund. Please note that we cannot refund or replace orders that have been delivered to the address originally provided.

At this time, we are unable to cancel, or make any changes/edits to any orders once they are placed. This includes the shipping address or payment information. Please make sure to review your information before completing your order.

Any original shipping charges, if applicable, are non-refundable.

If your return request is approved, a return label will be sent to your inbox. Once our team receives and inspects your return, a refund will be processed within 5-7 days of receipt. We are unfortunately unable to refund shipping charges. Once processed, please allow up to 10 days for the refund to reflect on your account depending on your bank. 

Please contact our Customer Care Team at team@hamptonsun.com with your order number and an image(s) of the damaged item you received to be reviewed by our team.

We are unable to refund or replace any items sold through other authorized retailers. If you purchased your item from one of our authorized retailers, please contact them directly for assistance.