Dermatologist Recommended

Lance H. Brown, M.D. has offices in New York City and East Hampton and is a Clinical Assistant Professor at the NYU Department of Dermatology. Dr Brown was recognized by New York Magazine as one of the city's Best Doctors in 2016 & 2017.
"I highly recommend Hampton Sun products. The sun's rays are powerful enough to compromise many sunscreens' active ingredients, causing them to quickly lose efficacy.

As a dermatologic surgeon, every day I counsel patients on the medical and anti-aging benefits associated with protecting one's skin from the sun. I recommend this product for its broad spectrum strength, supple feel on the skin, and ease of application, which encourages regular use.

Both the SPF 30 Continuous Mist and SPF 50 for Baby Lotion will find a place in my home this summer. My family will enjoy the benefits of easy application, extended water resistance, and no tears formulation for the kids."

Read an interview with Dr. Lance H. Brown, MD, cosmetic dermatologist and skin cancer surgeon, on why he chooses Hampton Sun.

FREQUENTLY ASKED QUESTIONS

HOW DO I START A RETURN?

We gladly accept returns within 30 days of purchase. Please start your return here: START A RETURN

WHERE IS MY ORDER / WHAT IS THE STATUS OF MY ORDER?

EMAIL #1: Once you place your order, you will receive an email confirmation.

EMAIL #2: Once your order has been fulfilled, you will receive another email containing a tracking number.

Upon clicking on the tracking number, if you see “label created, not yet in system,” this means your package is still in the fulfillment process.

EMAIL #3: Once your package is fulfilled and is scanned in by the mail carrier, you will receive another email and the tracking information will begin to update.

Please keep your tracking number handy. As your package moves towards its destination, the tracking information will continue updating automatically.

*Please check your spam/junk folders if you do not see these emails in your normal inbox!

WHAT IS YOUR SHIPPING POLICY?

All Hampton Sun orders ship out with FedEx. Orders are fulfilled Monday - Friday. Orders placed before 12pm will typically ship out the same day. Orders placed after 12pm will typically ship out the following business day.

Once you place your order, you will receive an email confirmation. Once your order has been fulfilled, you will receive a second email containing a FedEx tracking number. For updates, please check the tracking number assigned to your order.

Orders of $50+ automatically qualify for free shipping.

HOW DO I CANCEL / CHANGE MY SUBSCRIPTION?

You may access your subscription settings here.

CAN I CHANGE SOMETHING ON MY ORDER AFTER IT'S BEEN PLACED?

We cannot guarantee that we will be able to make changes to an order after it has been placed (changing shipping details, billing details, items).

If you realize a change needs to be made after placing your order, please reach out to us as soon as possible so we can do our best to make the change before the order is fulfilled.

Once an order has been fulfilled, we are no longer able to make any changes. To avoid any issues, please ensure you are ordering the items you intend to order, and that all shipping and billing details are entered correctly.

I HAVE A PRODUCT-SPECIFIC QUESTION

Detailed descriptions, FAQs, ingredient lists, and more can be found on each product page on our website.

Have a question about how to apply our Sunless Tanning Mist? We recommend watching our "HOW-TO" video, which can be found on the Sunless Tanning mist product page (also linked here)

MY DISCOUNT CODE IS NOT WORKING

Please ensure you are entering the code correctly. If your code is not working, please reach out to team@hamptonsun.com so a member of our team can assist.

I RECEIVED AN "ORDER DELIVERED" EMAIL, BUT MY PACKAGE IS NOT HERE

First, please check the tracking number assigned to your order. You can find the tracking number in your order fulfillment confirmation email.

(If you do not see this email in your inbox, please check your spam/junk folders)

Please make sure to check all surrounding areas carefully for your package. If the tracking information states your order was delivered, but you are not seeing it, we kindly ask you to wait 2-3 business days before considering it lost or stolen.

At times, mail carriers may mark a package as delivered before it's actually been delivered. 99% of the time, the package shows up within the next two business days.

If your package still has not shown up after 3 business days, please reach out to team@hamptonsun.com so we can assist.

MY PACKAGE WAS "RETURNED TO SENDER"

If your tracking information states that your package is being "returned to sender" we will automatically refund the order once we receive and process it. If you wish to place your order again, please ensure all of your shipping information is entered correctly before submitting.

THERE ARE ITEMS MISSING IN MY ORDER

We sincerely apologize for this inconvenience! Please reach out to us at team@hamptonsun.com with your order number and the name(s) of the missing product(s) and we will promptly place a replacement order for you. To expedite the process, please make sure to provide the above details in your email to us.

I RECEIVED DAMAGED ITEM(S) IN MY ORDER

We sincerely apologize for this inconvenience and look forward to promptly making things right for you. Please reach out to us at team@hamptonsun.com with your order number and the name of the damaged item(s) and we will take care of the rest!

HOW CAN I KNOW WHEN A PRODUCT IS BACK IN STOCK?

As soon as an out of stock item comes back in stock, we always send an email memo out to our Beach Club newsletter subscribers. To stay in the know, please ensure you're signed up for The Beach Club!

To sign up for The Beach Club, please scroll down to the bottom of any page on our website and enter your email in the sign up bar (located in the bottom right of the footer).