Terms & Conditions

Last updated: Dec 16, 2022 6:12 PM

Please read this Terms of Service ("Terms," "Terms of Service") carefully before using the https://hamptonsuncare.com/ website (the "Website") operated by Hampton Sun LLC, a(n) Limited Liability Company formed in New York, United States ("us," "we," "our") as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

OUR OFFERS AND PRICING

We offer goods on this Website. The price of these goods can be found listed on the Website. This price does not include taxes or other fees that you may be charged. 

PURCHASES

To effectuate a purchase, you will be asked to provide us with your billing information. We accept the following types of payment methods: American Express, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

CANCELLATION POLICY

We offer cancellations on purchases made of the goods offered on our Website. We offer cancellations only prior to shipment. You may cancel your order by contacting us. You will not be charged a cancellation fee if you cancel your purchase in accordance with the instructions above. We will issue you a refund of the full purchase price that you paid if you cancel your purchase.

We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase. 

We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

REFUND POLICY

We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us or via the Website. We offer refunds on any purchases of the goods offered on our Website for the following reason(s) only: the good, digital product or service failed to meet the warranties, if any, didn't like it, and the wrong product or service was provided. Please note that we do not offer refunds for any other reasons other than those listed above.

You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:

Hampton Sun LLC
241 W 30th Street
Floor 4
New York, NY 10001
United States

SHIPPING POLICY

When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

We or a third party will ship the goods to you within a reasonable time from the date that you made your purchase.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

REMEDIES

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be replacement. You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

ACCOUNTS

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account through their account on the Website.

COMMENTS AND UPLOADING CONTENT

By submitting a comment or uploading content onto this Website, you grant Hampton Sun LLC a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Website, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.

The following is a non-exhaustive list of types of content or comments that you are prohibited from posting on our Website:

  • Content that harasses others;
  • Content that is discriminatory or offensive;
  • Swearing, name calling and otherwise abusive content;
  • Pornographic and sexually explicit content;
  • Content displaying, depicting or suggesting violence;
  • Content that exploits or abuses children;
  • Content encouraging or committing illegal acts;
  • Content sharing personal information without consent;
  • Content infringing on someone’s rights, including intellectual property rights;
  • Content advertising products or services without our permission;
  • Content whose purpose is spamming others.

PROHIBITED USES

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

  1. Impersonating or attempting to impersonate Hampton Sun LLC or its employees, representatives, subsidiaries or divisions;
  2. Misrepresenting your identity or affiliation with any person or entity;
  3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
  4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
  5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
  6. Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
  7. Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
  8. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
  9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
  10. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
  11. Otherwise attempting to interfere with the proper working of the Website;
  12. Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS,” NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

AVAILABILITY, ERRORS AND INACCURACIES

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us. 

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL HAMPTON SUN LLC BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF HAMPTON SUN LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF, DESPITE THE LIMITATION ABOVE, HAMPTON SUN LLC IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF HAMPTON SUN LLC WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO HAMPTON SUN LLC IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE. THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF HAMPTON SUN LLC. THE AGGREGATE LIABILITY OF HAMPTON SUN LLC ARISING OUT OF OR RELATING TO THIS WEBSITE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY HAMPTON SUN LLC FROM YOU.

LINKS TO THIRD PARTY WEBSITES

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. 

INTELLECTUAL PROPERTY AND DMCA NOTICE AND PROCEDURE FOR INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS

All contents of this Website are ©2005 - 2022 Hampton Sun LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Hampton Sun LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of Hampton Sun LLC or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact S&G Hampton Sun LLC. at info@hamptonsuncare.com. 

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
  2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
  3. Your name, email, address and telephone number; and
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

Hampton Sun LLC
S&G Hampton Sun LLC.
info@hamptonsuncare.com
1-866-9-PRIVET
241 W 30th Street
Floor 4
New York, NY 10001
UNITED STATES

GOVERNING LAW, SEVERABILITY, DISPUTE RESOLUTION AND VENUE

These Terms shall be governed and construed in accordance with the laws of the state of New York, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website. 

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in New York County, New York.

YOU AND HAMPTON SUN LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

CHANGES TO TERMS OF SERVICE

We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service. 

QUESTIONS

If you have any questions about our Terms of Service, please contact us at team@hamptonsun.com.

FREQUENTLY ASKED QUESTIONS

HOW DO I START A RETURN?

We gladly accept returns within 30 days of purchase. Please start your return here: START A RETURN

WHERE IS MY ORDER / WHAT IS THE STATUS OF MY ORDER?

EMAIL #1: Once you place your order, you will receive an email confirmation.

EMAIL #2: Once your order has been fulfilled, you will receive another email containing a tracking number.

Upon clicking on the tracking number, if you see “label created, not yet in system,” this means your package is still in the fulfillment process.

EMAIL #3: Once your package is fulfilled and is scanned in by the mail carrier, you will receive another email and the tracking information will begin to update.

Please keep your tracking number handy. As your package moves towards its destination, the tracking information will continue updating automatically.

*Please check your spam/junk folders if you do not see these emails in your normal inbox!

WHAT IS YOUR SHIPPING POLICY?

All Hampton Sun orders ship out with FedEx. Orders are fulfilled Monday - Friday. Orders placed will typically ship out within 24 hours.

Once you place your order, you will receive an email confirmation. Once your order has been fulfilled, you will receive a second email containing a FedEx tracking number. For updates, please check the tracking number assigned to your order.

Orders of $50+ automatically qualify for free shipping.

HOW DO I CANCEL / CHANGE MY SUBSCRIPTION?

You may access your subscription settings here.

CAN I CHANGE SOMETHING ON MY ORDER AFTER IT'S BEEN PLACED?

In an effort to fulfill and ship all orders out as quickly as possible, shipping address changes / other changes cannot be made to an order after it is placed. Please ensure all details are correct before submitting your order. 

I HAVE A PRODUCT-SPECIFIC QUESTION

Detailed descriptions, FAQs, ingredient lists, and more can be found on each product page on our website.

Have a question about how to apply our Sunless Tanning Mist? We recommend watching our "HOW-TO" video, which can be found on the Sunless Tanning mist product page (also linked here)

MY DISCOUNT CODE IS NOT WORKING

Please ensure you are entering the code correctly. If your code is not working, please reach out to team@hamptonsun.com so a member of our team can assist.

I RECEIVED AN "ORDER DELIVERED" EMAIL, BUT MY PACKAGE IS NOT HERE

First, please check the tracking number assigned to your order. You can find the tracking number in your order fulfillment confirmation email.

(If you do not see this email in your inbox, please check your spam/junk folders)

Please make sure to check all surrounding areas carefully for your package. If the tracking information states your order was delivered, but you are not seeing it, we kindly ask you to wait 2-3 business days before considering it lost or stolen.

At times, mail carriers may mark a package as delivered before it's actually been delivered. 99% of the time, the package shows up within the next two business days.

If your package still has not shown up after 3 business days, please reach out to team@hamptonsun.com so we can assist.

MY PACKAGE WAS "RETURNED TO SENDER"

If your tracking information states that your package is being "returned to sender" we will automatically refund the order once we receive and process it. If you wish to place your order again, please ensure all of your shipping information is entered correctly before submitting.

THERE ARE ITEMS MISSING IN MY ORDER

We sincerely apologize for this inconvenience! Please reach out to us at team@hamptonsun.com with your order number and the name(s) of the missing product(s) and we will promptly place a replacement order for you. To expedite the process, please make sure to provide the above details in your email to us.

I RECEIVED DAMAGED ITEM(S) IN MY ORDER

We sincerely apologize for this inconvenience and look forward to promptly making things right for you. Please reach out to us at team@hamptonsun.com with your order number and the name of the damaged item(s) and we will take care of the rest!

HOW CAN I KNOW WHEN A PRODUCT IS BACK IN STOCK?

As soon as an out of stock item comes back in stock, we always send an email memo out to our Beach Club newsletter subscribers. To stay in the know, please ensure you're signed up for The Beach Club!

To sign up for The Beach Club, please scroll down to the bottom of any page on our website and enter your email in the sign up bar (located in the bottom right of the footer).